Privacy Policy
We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with local laws in the UK, US, Singapore, Canada, Australia, New Zealand, South Africa and India.
1. Information We Collect
1.1 Personal Data
We may collect personal data such as your name, email address, postal address, phone number, and payment information when you use our services, make a purchase, or contact us.
1.2 Usage Data
We collect information about your interactions with our website, including your IP address, browser type, pages visited, and the dates/times of your visits.
1.3 Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand your preferences and usage patterns.
2. How We Use Your Information
2.1 To Provide Services
We use your personal data to process your orders, provide customer support, and deliver the services you request.
2.2 To Improve Our Services
We analyze usage data to improve our website, products, and services, ensuring we meet your needs and expectations.
2.2 To Improve Our Services
We analyze usage data to improve our website, products, and services, ensuring we meet your needs and expectations.
2.3 Marketing and Communication
With your consent, we may send you promotional materials and updates about our products and services. You can opt out of these communications at any time.
2.4 Legal Compliance
We may use your information to comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
3.1 Third-Party Service Providers
With your consent your personal data with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT service providers. These providers are obligated to protect your information and only use it for the purposes we specify.
3.2 Legal Requirements
We may disclose your information if required by law, such as in response to a court order or government request.
3.3 Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
4. Data Security
We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure socket layer (SSL) technology, and regular security assessments.
5. Your Rights
5.1 Access and Correction
You have the right to access the personal data we hold about you and request corrections if it is inaccurate or incomplete.
5.2 Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
5.3 Deletion
You can request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes it was collected.
5.4 Objection and Restriction
You have the right to object to the processing of your personal data and request restrictions on its use.
5.5 Withdraw Consent
If we process your data based on your consent, you have the right to withdraw that consent at any time.
6. International Data Transfers
We may transfer your personal data to countries outside your home country. We ensure such transfers comply with applicable data protection laws, using mechanisms such as standard contractual clauses or other approved means.
7. Children's Privacy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes and indicate the date of the latest revision at the top of the policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Postal Address: 31 Dashers Close, Crowthorne, United Kingdom RG45 6GX
Phone: +44 1344771020
10. Additional Information for Specific Jurisdictions
10.1 United Kingdom
Under the UK General Data Protection Regulation (GDPR), you have additional rights, including the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.
10.2 United States
Residents of certain states, such as California, have specific rights under state laws like the California Consumer Privacy Act (CCPA). You can learn more about your rights and how to exercise them by visiting our CCPA Privacy Notice.
10.3 India
We comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. You have the right to contact the Data Protection Officer (DPO) at [email protected] for any grievances or concerns.
10.5 Canada
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Canadian residents have the right to access their personal data and request corrections. For more information, please contact our Privacy Officer at [email protected].
10.6 South Africa
We adhere to the Protection of Personal Information Act (POPIA). South African residents have the right to access their personal data, request corrections, and object to its processing. Contact our Information Officer at [email protected] for any concerns.
10.7 Australia
We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs). Australian residents can access their personal data, request corrections, and make complaints to the Office of the Australian Information Commissioner (OAIC) if they believe their privacy rights have been breached.
10.8 New Zealand
Under the Privacy Act 2020, New Zealand residents have the right to access their personal data and request corrections. They can also lodge complaints with the Office of the Privacy Commissioner (OPC) if they believe their data protection rights have been violated.
